These Terms of Service ("Terms") govern your access to and use of Sllot ("Sllot", "we", "us"), a WhatsApp-first booking service for local businesses, operated by Sllot, provided at sllot.app. By creating an account, accessing, or using Sllot — including creating a booking page, using the dashboard, or booking through a Sllot link — you ("Customer," "you," "your Club") agree to be bound by these Terms. If you don't agree, don't use Sllot.
1. Description of the Service
Sllot is a WhatsApp-first booking management platform for venues and appointment-based businesses (initially padel clubs, expanding to other verticals). A business (a "Club") publishes a booking page and takes bookings that are confirmed over WhatsApp — either by the Club owner directly (Tier-0) or by an automated assistant running on the Club's own WhatsApp number (Coexistence). Sllot stores booking, schedule and customer data on the Club's behalf and gives you a dashboard for scheduling, analytics, and player communication.
2. Eligibility and Accounts
You must be authorized to act on behalf of the venue or business you're registering. By signing up, you confirm you have the authority to bind that business to these Terms. A Club's dashboard is protected by a PIN set at signup; you're responsible for keeping it confidential and for all activity that happens through your dashboard. Contact us immediately if you suspect unauthorized access.
3. Subscription & Billing
- Subscriptions are billed monthly in advance through our payment processor, at the rate shown at signup. Pricing is per court: $40/month covers your first two courts, and each court after that adds $25/month, up to a maximum of six billed courts (so a 3-court club pays $65/month, a 6-court-or-more club $140/month).
- If you add or remove courts, your subscription is adjusted to match from the next billing period, at the per-court rate you originally joined on.
- The rate you join at is grandfathered for as long as your subscription stays active without a gap — a later price change applies only to new customers.
- Payment methods are processed via our designated payment partner(s); available methods vary by region.
- We may change pricing for new customers at any time. Existing subscribers on a locked/founding rate keep that rate unless they voluntarily change plans.
- If a payment fails and isn't resolved within [X] days' notice, the Service may be suspended.
4. Cancellation & Refunds
- You may cancel anytime, from your dashboard or by emailing us; cancellation takes effect at the end of the current billing period. There are no cancellation fees.
- We don't add artificial exit friction — canceling is as easy as subscribing.
- Refunds for partial billing periods aren't provided by default, except where required by local law.
- See our Refund Policy for the full policy, including our 30-day money-back guarantee.
5. Your Data & Your Players' Data
You own your player/customer data. Contact information, booking history, and player relationships generated through the Service belong to you, not to Sllot. We process this data solely to provide the Service (bookings, reminders, analytics) and do not sell it to third parties. Aggregate, anonymized data (e.g. regional pricing benchmarks, booking-pattern averages) may be used to power market-intelligence features shown to you and other customers, but never in a form that identifies your specific venue or players to competitors. You're responsible for having appropriate consent from your players to process their contact information for booking/communication purposes under applicable law (e.g. Ley 25.326 in Argentina, GDPR in the EU). Our Privacy Policy has the full detail. The database is the source of truth for a Club's bookings — a WhatsApp delivery failure never causes a booking to be lost.
5a. Data Processing Terms (GDPR Article 28)
This section applies where you are a controller of personal data under the EU or UK GDPR and Sllot processes that data on your behalf. It forms part of these Terms; no separate signature is required. Where it conflicts with the rest of these Terms, this section wins for the processing it covers.
- Roles. For your players' personal data you are the controller and Sllot is the processor. For your own account, billing and affiliate data Sllot is the controller, and this section does not apply to it.
- Subject matter and duration. Processing lasts for as long as your account is active, plus the retention periods described in the Privacy Policy.
- Nature and purpose. Providing the Service: taking and storing bookings, sending confirmations and reminders on your behalf, producing your analytics, and identifying customers worth contacting.
- Types of data and categories of individual. Name, phone number, booking history and the message content needed to fulfil a booking, relating to your customers.
- Instructions. We process your players' data only on your documented instructions, which include your use of the Service's features, unless we are required to do otherwise by law — in which case we will tell you first unless the law forbids it.
- Confidentiality. Anyone we authorise to process the data is bound by a duty of confidentiality.
- Security. We implement appropriate technical and organisational measures, described in the Privacy Policy, including row-level isolation between Clubs, server-side authentication and rate limiting.
- Sub-processors. You give general authorisation for the sub-processors listed in the Privacy Policy. We will give you advance notice before adding or replacing one, and you may object on reasonable data-protection grounds — if we cannot resolve the objection, you may terminate and stop paying for the remaining term. Each sub-processor is bound by obligations no less protective than these, and we remain liable for their performance.
- Assistance. We will help you respond to requests from individuals exercising their rights, and assist with your security, breach-notification and impact-assessment obligations, taking into account the nature of the processing and the information available to us.
- Breach. We will notify you without undue delay after becoming aware of a personal data breach affecting your data, with the information you need to meet your own obligations.
- Deletion or return. On termination we will delete or return your players' personal data at your choice, except where we are required by law to keep it. Ask within 30 days of termination if you want an export.
- Audit. We will make available the information needed to demonstrate compliance with this section and allow for audits, including inspections, by you or an auditor you mandate, on reasonable notice and no more than once a year unless a regulator or a breach requires otherwise.
- Transfers. Where providing the Service moves data outside the EEA or the UK, we rely on the safeguards described in the Privacy Policy, including Standard Contractual Clauses.
Your responsibilities as controller. You are responsible for having a lawful basis to collect and message your customers, for the accuracy of what you upload, for honouring opt-outs, and for telling your customers how their data is used. Sllot cannot provide that lawful basis for you.
6. Acceptable Use
You agree not to:
- Use Sllot for any venue or business not disclosed at signup;
- Send communications through Sllot that violate WhatsApp's or Meta's own policies (including the WhatsApp Business and Commerce Policies) or applicable anti-spam/data-protection law;
- Attempt to reverse-engineer, resell, white-label, or gain unauthorized access to Sllot or another Club's data, without written agreement;
- Use Sllot to facilitate illegal bookings or activity, or misrepresent your business, prices, or availability to customers.
7. Intellectual Property
Sllot retains all rights to the Service's underlying software, design, and branding, owned by Sllot. You retain rights to your own venue's content (name, branding, photos) and to your Club's own data (bookings, customer list, messages). We grant you a non-exclusive, non-transferable right to use Sllot for your business while your account is active.
8. Service Availability
We aim for high uptime but don't guarantee uninterrupted service, including of WhatsApp, Meta's platform, or any third-party service we depend on. Scheduled maintenance will be communicated in advance where possible. The Service is provided "as is" without warranties of any kind, express or implied.
9. Limitation of Liability
To the maximum extent permitted by law, Sllot is not liable for indirect, incidental, or consequential damages (including lost bookings or revenue) arising from use of or inability to use the Service. Sllot's total liability for any claim arising from your use of the Service is limited to the amount you paid us in the 3 months preceding the claim.
10. Termination
You may terminate your account at any time per Section 4. We may suspend or terminate accounts that violate these Terms, misuse WhatsApp messaging, or engage in fraudulent affiliate activity, with notice where practical. On termination, you may request an export of your Club's data.
11. Indemnification
You agree to indemnify, defend, and hold Sllot harmless from any third-party claims, damages, or legal costs arising from: (a) your misuse of the Service, (b) content or data you upload or send through the Service (including messages sent to your players), or (c) your violation of these Terms or applicable law (including consent/data-protection obligations toward your own players).
12. Confidentiality
Both parties agree to protect the other's confidential business information shared in the course of the relationship (including pricing, roadmaps, and business processes) and not disclose it to third parties without consent, except as required by law.
13. Automated Features & AI Disclaimer
Parts of the Service (including WhatsApp reply handling, message routing, and market-intelligence insights like lapsed-player win-back suggestions) use automated or AI-assisted processes. These are provided as operational aids and aren't guaranteed to be complete, accurate, or error-free. You're responsible for reviewing any automated suggestion before relying on it for a business decision.
14. Communications Compliance
Where Sllot messages customers on your behalf over WhatsApp (Coexistence), you remain responsible for the content of those interactions. You're solely responsible for ensuring your own use of the Service — including messages sent to players — complies with applicable communications and data-protection law in your jurisdiction (e.g. Ley 25.326 in Argentina, GDPR in the EU) and with WhatsApp's own Business Messaging Policy. Sllot is not liable for account restrictions imposed by WhatsApp/Meta resulting from your use of the messaging features.
15. Payment Method Risk (Crypto)
Where payment is made via cryptocurrency (e.g. USDT), you acknowledge that exchange-rate fluctuations between initiation and confirmation are outside Sllot's control, and payment amounts are calculated at the rate applicable at time of confirmation, not initiation.
16. Force Majeure
Neither party is liable for delays or failures caused by events beyond reasonable control (natural disasters, power/internet infrastructure failures, government action, or third-party platform outages including WhatsApp/Meta service disruptions).
17. Auto-Renewal & Modification Notice
Subscriptions renew automatically each billing period unless canceled per Section 4. Material changes to these Terms or to pricing (for existing customers) will be communicated at least [X] days in advance via the Service or WhatsApp before taking effect.
18. Feedback
Any feedback, suggestions, or feature requests you provide may be used by Sllot to improve the Service without obligation or compensation to you.
19. Assignment
Sllot may assign these Terms in connection with a merger, acquisition, or sale of assets. You may not assign your account without Sllot's written consent.
20. Affiliate Program
Sllot runs a public affiliate program: anyone can apply for a referral code and link. If a Club signs up through your link within 60 days of clicking it, and becomes a paying subscriber, you earn a recurring commission of 20% of that Club's subscription fee, for up to 18 months per referred Club. Specifically:
- Commission is calculated on the amount the referred Club actually pays Sllot, stops if their subscription lapses or is cancelled, and in any case does not extend past 18 months from that Club's first payment.
- Payouts are monthly, with no minimum amount owed — any amount owed is paid. USDT is the primary payout rail; other methods may be offered as they become available.
- You must clearly disclose your affiliate relationship whenever you share your referral link or promote Sllot (e.g. "this is my referral link — I earn a commission if you sign up").
- Self-referrals, fraudulent signups, and referring Clubs you control or co-own for the purpose of generating commission are not permitted and may result in forfeited commission and removal from the program.
- If a referred Club is refunded under our Refund Policy, the commission tied to that charge is reversed.
- We may change the commission rate or attribution window for future referrals, or suspend or end the program, with notice — commission already earned on active, existing referrals is honored under the terms that applied when that Club signed up.
21. Third-Party Services
Sllot is built on and depends on third-party infrastructure, including Meta's WhatsApp Business Platform, Supabase and Vercel, and (once enabled) a payment processor acting as merchant of record for subscription billing. Your use of WhatsApp messaging through Sllot is also subject to WhatsApp's own terms and policies.
22. Dispute Resolution
Before pursuing formal legal action, both parties agree to attempt good-faith resolution directly within 30 days of written notice of a dispute. If unresolved, disputes will be settled by binding arbitration with a single arbitrator, conducted in English or Spanish at the customer's election. While governed by Lebanon law, arbitration will be administered under the rules of the Lebanese Chamber of Commerce, Industry and Agriculture's arbitration center; upon the entity's transition to the UAE, arbitration will instead be administered under DIFC-LCIA, seated in Dubai rules, with notice provided to active customers ahead of the change. Small claims within the jurisdictional limit of the customer's local small-claims court are exempt from this arbitration requirement and may be brought there instead.
23. Governing Law
These Terms are currently governed by the laws of Lebanon, the jurisdiction of the operating entity as of the Service's launch. Sllot intends to transition its operating entity to the United Arab Emirates within the coming months; upon completion of that transition, these Terms and any dispute arising under them will be governed by UAE law instead, effective from the date of transition, with notice provided to active customers.
24. Changes to These Terms
We may update these Terms as the product changes. Material changes will be posted here with an updated date and communicated via the Service or WhatsApp; continued use after a change means you accept the updated Terms.
25. Contact
Questions about these Terms: hello@sllot.app.